A basic guide to tracing complicated call flows on an Avaya Aura system. "If I had an hour to solve a problem, I'd spend 55 minutes thinking about the problem and 5 minutes thinking about solutions." ...

Avaya has launched phones and software that it claims will make it easier to intelligently route calls in businesses and call centres. On Monday, the communications firm announced the release of ...

eSpeaks' Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Avaya announced the launch of Avaya Aura, an architecture that easily integrates communications across multi-vendor, multi-location and multi-modal businesses. Avaya Aura radically simplifies complex ...

Avaya is the latest maker of Internet phone equipment that believes it can succeed where Yahoo and Microsoft have struggled: selling instant messaging that's good enough for the business world. The ...

At first glance, it seems surprising that a company with a huge stake in the PBX and carrier worlds would enter the PBX-less phone market. But in reality, it’s not surprising: By adding a solution for ...

In a move to beef up its Internet networking expertise, communications vendor Avaya Inc. has agreed to acquire Ubiquity Software Corp. PLC, a developer of software applications using SIP (Session ...