The embedded training and coaching AI strengthen human-led delivery, especially for complex customer, member and ...

Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team challenges - to boost agent engagement in training, accelerate skill adoption, ...

Call center training is changing. It's becoming more sophisticated as better tools come into the environment. It's also become more long-term, stretching out beyond the initial hire into the realms of ...

Back in our February issue, we discussed the results of a recent SSPA survey of top performing agents. One of the survey's key messages was that: “Simply put, top talent gets more training on an ...

Array ( [results] => Array ( [0] => Array ( [ArticleID] => 2101162 [Title] => Call center firm offers free training to the unemployed [Summary] => Performance 360 has started to offer free call center ...

Jamaica’s government is planning to provide BPO training in order to increase its ability to create jobs and meet economic growth targets. “BPOs are often viewed as call centers offering cheap labor ...

Jamaica’s Human Employment and Resource Training Trust, National Training Agency (Heart Trust/NTA or Heart) has launched a new training course for the BPO sector. The three-week course, named ...

Get step by step guidance on the unique elements required for a call center business plan, including hiring, finances, and more. These practical cold calling tips will help you and your team hit ...