Hundreds of phones are ringing and agents are talking to customers and banging away on keyboards at once; there’s constant background noise from office equipment ...

Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?

LOS ANGELES & LONDON--(BUSINESS WIRE)--Almost half of customer service calls are abandoned due to call center background noise, with 42% hanging up immediately when they detect the noise. That’s ...

VANCOUVER, Wash., July 16, 2024 (GLOBE NEWSWIRE) -- Cyber Acoustics, a leading manufacturer of reliable and affordable computer peripherals used in schools, businesses, contact centers, and homes, ...