Worker answering calls. — Image by © Tim Sandle. Worker answering calls. — Image by © Tim Sandle. Working in a call centre is the modern equivalent of Taylorist ...
Contact Centres Set for "Infinite Scale" Revolution as AI Unlocks Unprecedented Customer Insight, Says Sabio Innovation Chief ...
The UK contact centre industry enters 2026 facing a structural shift. For years, the sector relied on a high-volume, ...
OTTAWA — The Canada Revenue Agency said it's hiring more staff at its call centres and expanding its use of artificial intelligence as part of a 100-day plan to improve services. Earlier this month, ...
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