Some people need to vent. And, unfortunately, service workers often get the brunt of that venting. Would you be annoyed if a customer were venting to you about a problem that you couldn’t fix, or ...

Co-authored by Nigel Bairstow, Ph.D., and Mark Cario, The Marketing Revolution It's natural for customers to complain, which is an integral part of human nature. Our complaints can be either minor ...

When you work in retail, you often have issues where the cash register doesn’t have the most up to date sale information, so someone has to override a price. When the worker in this story had a ...

Although customer complaints are a well-studied aspect of business, no study has measured the impact of actual complaints and recoveries on subsequent customer purchasing. The authors develop a ...

Add Yahoo as a preferred source to see more of our stories on Google. After some customers noticed they weren’t receiving any items they had purchased several months ago, many people took to social ...

Repeat felon accused of trying to kill Seattle police officers in Ballard shootout A man with a lengthy history of violent crimes is now accused of attempting to kill Seattle police officers as they ...

A survey released last year verifies what we already know: the most frequent customer complaints today concern pricing, quality, delivery and service issues. Many seek revenge for their mistreatment.

Customer service agents explain what not to do when complaining about a product or service if you want a good result. If you have a problem with a product or service and need assistance to get it ...

Supa Cent is tired of the complaints against Black business owners. Supa Cent is receiving strong reactions to a video she posted in response to her company’s customer service complaints. The Crayon ...