This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. The customer experience practice is facing fresh headwinds and ...

In an era where contact centers are redefining customer experience, staying updated through industry events is essential for innovation and growth. As we navigate the dynamic landscape of customer ...

The Customer Experience Conference Manchester will take place on Nov. 11, 2025 at The Midland Hotel, Manchester, UK. This one-day, industry-led event brings together senior practitioners to examine ...

New training offerings and SMS feedback capabilities mark the company’s biggest modernization push in a decade, launching alongside early registration for the “Amplifying the Customer’s Voice” ...

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Executives from Bidgely and NiSource, one of the largest fully-regulated utility companies in the United States, will deliver the keynote session at the 24th ...