In submissions to the ESOS Bill, a broad range of stakeholders have been vocal about their concerns for the government’s proposed cap on international enrolments and the indicative numbers given to ...

Companies investing in unified, managed and rich data layers will drive innovation in the coming decade. Through these ...

An AI agent is software that interacts with the environment. Extremely versatile, AI agents can not only employ small and large language models to obtain knowledge but they can use external sources ...

My focus here is specifically on how the term “agent” is used in the contact centers, where it has unequivocally meant human agents – people who dealt directly with other humans, namely customers. The ...

The discussions regarding artificial intelligence's transformative possibilities have intensified as we enter the second quarter of the new century. People today are discussing AI differently as they ...