Seeking to enhance your customer support experience? Mobile apps for help desks empower support teams with the capability to handle tickets and address problems on the go. Explore our top mobile ...

“Fast-growing small businesses that succeed today are the ones that place customer service at the heart of their business,” said Leyla Seka, GM and SVP of Salesforce Desk.com, Salesforce. “The ...

Since its launch, the Apple iPad has defied criticism and claims that it is a mere consumer toy unsuited for legitimate business. Companies of all sizes are embracing–or at least considering embracing ...

There are numerous smart desk phone apps available today, so it's worth looking at a few use cases for how these apps can be best leveraged. For the past few years, Android desk phones have been a ...

The MIT Sloan Management Review says that “the 21st-century CIO must prioritize customer experience; it’s essential to competitive competitive advantage,” and Gartner says that IT executives “see the ...