Sometimes people in the healthcare industry over think issues. It's all done with the best intentions, but a simple concept such as patient satisfaction can be made to appear as complex as ICD-10. Set ...

Hospital leaders are increasingly prioritizing patient satisfaction, understanding that the experience of the patient impacts hospital finances, reputation and physician satisfaction. But one of the ...

TROY, Mich.: 29 May 2024 [Updated 4 June 2024] — For employees enrolled in commercial health insurance plans, the quality of their overall healthcare experience is largely dependent on the insurers ...

Humana is the highest-ranked commercial health plan on customer satisfaction in 2019, according to a report from the American Customer Satisfaction Index. ACSI’s report is based on interviews with ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--Satisfaction is rising dramatically for U.S. health care on both the insurance side and the provider side. Health insurance satisfaction surges 4% to a record-high ...

SPRINGFIELD — Springfield Regional Medical Center must wait until July to correct errors on the Ohio Department of Health’s Hospital Compare Web site, officials said recently. Hospital officials ...

Satisfaction with pharmacy benefit managers (PBMs) reached a three-year low in 2022, a trend analysts say may be tied to rising drug prices. The new report, from Pharmaceutical Strategies Group, finds ...

In late 2012 Adeline Herzog Memorial Hospital in Castle Rock, Colorado, was facing a problem with patient satisfaction. The Press-Ganey scores for the third-floor nursing unit—the primary destination ...

*Refers to the latest 2 years of stltoday.com stories. Cancel anytime. The Hospital Emergency Department at Red Bud Regional Hospital, 325 Spring St., continues to rank No. 1 in customer service in ...