It’s easy to think that a brand has to be a digital native to offer a superior digital experience. Nordstrom shows that absolutely doesn’t have to be the case. Leveraging a long history of peerless ...

As competition for the prestige beauty shopper grows more fierce, Nordstrom is aiming to kill its competitors with kindness — or rather, service. Facing an increasingly discerning set of consumers who ...

Nordstrom has expanded its reserve online, try in store service to 43 stores nationwide, including 14 in California, two in Colorado, one in Atlanta, four in Illinois, two in Maryland, three in New ...

In an effort to be closer to customers and better serve them on their own terms, Nordstrom has opened a service hub in Newport Beach with another planned for Manhattan Beach. The luxury retailer’s ...

Nordstrom has appointed Brent Beabout as EVP of Supply Chain, according to an internal email from Co-President Erik Nordstrom to employees. Beabout will assume the position effective April 3. The ...

A new Nordstrom service hub opened in Newport Beach on Friday, the first of two such service hubs announced in late October. Another hub is planned for Manhattan Beach and is expected to open in the ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Nordstrom, the Seattle-based, customer service-focused retailer ...

After a successful pilot in Los Angeles, Nordstrom is bringing its small-format service hubs to two locations in Manhattan this fall. However, Nordstrom isn't pinning all of its hopes for growth in ...