Nasdaq

New Oracle Cloud CX for Utilities Solution Helps Agents Resolve Issues Faster and Better Support Customers

NASHVILLE, Tenn., June 27, 2022 /PRNewswire/ -- Oracle Utilities Edge -- Oracle today announced Oracle Utilities Agent Service, a new cloud application specifically for utility customer service teams.
Nasdaq

Oracle (ORCL) Releases Agent Service to Cloud CX for Utilities

Oracle ORCL recently introduced Oracle Utilities Agent Service, a cloud application specifically for utility customer service teams. Agent Service combines Fusion CX and utility applications to ...
Destination CRM

Medallia to Integrate with Oracle Cloud CX

Medallia plans to integrate its Experience Cloud with Oracle CX Service to deliver real-time feedback on what customers think and feel about customer service interactions. Medallia's planned ...
CMS Wire

Tableau Introduces Tableau Cloud, Oracle Updates Oracle Service, More CX News

Tableau unveils publicly shared dashboards, Quantum Metrics offers up more CX data, Pega partners with Celebrus for AI-backed CDP offerings and more news. Tableau, at its Tableau Conference 2022, ...
dbta

Clarabridge CX Analytics Available on Oracle Cloud Marketplace

Clarabridge, a provider of AI-powered text and speech analytics and a member of Oracle PartnerNetwork (OPN), has announced that Clarabridge Customer Experience Analytics is now available on Oracle ...
Forbes

Oracle Doubles Down On Customer Experience (CX) Management With New Zoom Integration

The Oracle Live Applications event is this week, and yesterday, I discussed in this article how Oracle has quietly become an essential cloud applications company. Oracle utilizes a SaaS model to ...
SiliconANGLE

Oracle taps generative AI to improve customer services and boost marketing and sales

Oracle Corp. is jumping on the generative artificial intelligence train with the addition of dozens of new capabilities designed to help organizations boost productivity in areas such as customer ...
CMS Wire

Snowflake Sets Record IPO, Oracle Updates CX Service and More DX News

In this week's DX newsbyte, cloud data platform Snowflake comes out with a record-setting IPO,Oracle updates it's CX service, Arm acquired by NVIDIA and more. Snowflake is trading under the New York ...
Forbes

Oracle’s Larry Ellison Hosts ‘Future Of CX’ Event Today And Salesforce Is Looking Increasingly Complex

Forbes contributors publish independent expert analyses and insights. I write about disruptive companies, technologies and usage models. The enterprise SaaS market is a hard one with no true dominant ...
Destination CRM

Oracle Adds Agent Service to Cloud CX for Utilities

Oracle today introduced Oracle Utilities Agent Service, a cloud application specifically for utility customer service teams. Agent Service combines Fusion CX and utility applications to improve ...
Business Wire

Clarabridge CX Analytics Now Available On Oracle Cloud Marketplace

RESTON, Va.--(BUSINESS WIRE)--Clarabridge, a leading provider of AI-powered text and speech analytics for the world’s top brands and a member of Oracle PartnerNetwork (OPN), today announced that ...