Successful process improvement factors vary by company and the type of process. While one company is concerned with decreasing customer complaints, another may need to increase production or eliminate ...

The importance of refining healthcare processes has never been more pronounced. In the Physician MBA Program at the Kelley School of Business Indianapolis, I learned process improvement—among other ...

It’s like the chicken-and-the-egg conundrum: which comes first, leadership or process improvement techniques? Recent success stories of governments using Lean Six Sigma, a process improvement program, ...

According to Jeffery Liker’s book, The Toyota Way, it’s estimated that most business processes are 90% waste and 10% value-added work. Value-added activities in a process are considered those that ...

In the ever-evolving landscape of modern business, the pressure to innovate is relentless. Organizations are constantly pushed to develop state-of-the-art products, services, and business models that ...

Process improvement can be a frightening concept. For many people, it signals the start of a downsizing cycle or at least a period of uncomfortable change. The truth is, process improvement has been a ...

Creating efficient workflow processes should be a primary goal in any company. One way to problem-solve and make improvements in the workplace is to create a process improvement team. Whether it ...

Organizations are increasingly utilizing artificial intelligence (AI) to support their decision-making. It’s enabled them to be more proactive rather than reactive, predicting and eliminating areas of ...

The Army has employed a variety of techniques for continuous process improvement (CPI) for many years. Some have resulted in projects that saved the Army millions of dollars, while other efforts have ...

Managing change and overcoming employee resistance and fear requires a proactive approach. As the ancient Greek philosopher, Heraclitus, wrote back in 500 BC, “The only thing constant is change.” This ...