Coffee Cup Management: Netflix’s Reed Hastings Says This 1 Humble Act Is the Secret to Employee Loyalty

How a cup of coffee taught Reed Hastings the power of humility in leadership.

Netflix Cofounder Reed Hastings Learned An Unconventional Leadership Lesson From His First Boss, Who Washed Office Coffee Cups At 4:30 A.M.

Hastings thought the office janitor was washing his coffee cups every week, but it was actually his boss.