A year ago, 16% of holiday shopping purchases were returned, according to data from Salesforce. With many Christmas 2023 purchases still within a returnable timeframe today, Salesforce anticipates a ...

Reverse logistics is one of the trickiest operations a retailer will undertake. Getting returns from a customer’s home back to the warehouse without losing product along the way or allowing ...

The pandemic’s impact on the supply chain and all its moving parts cannot be understated. First, it was the issue of too many orders and not enough inventory. Companies couldn’t keep up with ...

The National Retail Federation (NRF) has acquired the Atlanta-area Reverse Logistics Association (RLA), bringing U.S. retail’s largest trade association deeper into returns, logistics and the circular ...

Reverse logistics is the process of moving goods from their typical final destination (the consumer) back upstream in the supply chain for various purposes such as returns, repairs, recycling, or ...

Atlanta-based reverse logistics platform Pollen Returns has secured a patent for its tech-powered, direct-to-consumer returns solution. The tool brings together existing logistics operators, from mail ...

The holiday shopping season is in full swing, with Christmas just 19 days away. All that shopping also means that retailers will deal with returned merchandise. This is part one of a two-part story on ...

Logistics company UPS noted in its earnings call last week that its returns business has grown 25% since 2020. It also announced that it’s acquiring the software and reverse logistics company Happy ...

Ever receive a gift that wasn’t quite right? We all have. Returns are the messy, rather-not-think-about-it element of retail — part of a process called reverse logistics. Here’s what to know → What’s ...

Here's how they fit together and what they mean for supply chain leaders. Resale and Reverse Logistics Will Define Retail in ...

VASS scales Dallas operations to process high-volume consumer electronics returns with structured inspection and ...

This is an excerpt of the original article. It was written for the January-February 2024 edition of Supply Chain Management Review. The full article is available to current subscribers. Back in 2019, ...