T-Mobile USA, Inc. ("T-Mobile") in 2015 created T-Voice, a nationwide program through which customer service representatives could submit "pain points" regarding certain aspects of the job, including ...
You’ve already heard “a happy customer tells a friend; an unhappy customer tells everybody.” What many retail companies may not realize is how customer frustration with retailers is on the rise. In a ...
The use of the suggestion box dates to the 18th century, when it was implemented by the British navy as a means of improving morale and increasing efficiency, according to the reference website ...
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