Exceeding expectations is one of the key routes to success in the customer experience management sector believes Anca van Assendelft, Senior Director for Digital Customer Experience at TaskUs. The ...

Developing and nurturing a customer care culture is one of the hottest button topics among executive-level managers. But it’s not merely a trend. Being capable of providing remarkable customer care ...

What does customer care really mean, asks Stephen Hancocks, and how can we apply it to the practice? For some, customer care is yet another example that the country's gone soft, while for others it ...

The healthcare industry in Kenya remains a towering exemplar of the most pathetic customer care service anywhere in the world. [Courtesy] No institution can thrive without a robust customer care ...

The better you are to your customers, the better they are to you. Here’s how this lesson translates to business and why you should do the same. Being kind is not something you necessarily associate ...