The gap between what leaders think we have communicated and what others hear is a breeding ground for frustration, ...

I’ve long been captivated by the idea of creating a leadership “user’s manual.” The basic idea is that managers should create a short guide to their personality, work style and, yes, even quirks, so ...

Some user manuals are a frustration, some are a pleasure – and all reveal more about us than we might think. Maybe you diligently read an instruction manual from cover to cover before you even turn on ...

Wouldn’t it be nice if the people on our team, the people we lead, came with instructions? If you came with instructions, what would your user manual say about you?