Delivery capacity exploded just as zero-click answers drained web traffic. One agency leader on what changed in roles, client ...

Customer contact and CX leaders convene in Nashville to tackle AI adoption, workforce strategy and operational efficiency. Customer Contact Week Nashville 2026 takes place on Oct. 7–9 at the Omni ...

Your email models do exactly what you tell them, at scale. Feed them siloed data or the wrong goal, and small mistakes reach ...

Your CDP knows the returning customer. Your homepage treats her like a stranger. Treasure AI’s new Personalization Studio ...

HubSpot is laying off nearly 660 employees, about 7% of its workforce, and reorganizing its product teams around the results customers want instead of the Hubs that define its software lineup. CEO ...

Personal agents already click through your checkout. Meta, Sierra and Genesys want brands to see who sent them and what they ...

Treasure AI will charge by email engagement, and it just launched real-time web personalization to back the bet.

The WordPress alternative reaches stable release with a decentralized plugin registry and AI-native architecture.

Most CX teams already own every platform they need. The missing piece is the architecture tying what customers say to what ...

Staying isn't the same as loyal. A week of delays and a broken seat change exposes what rising CX scores can hide.

StorageVault's Farah Ahmed went from taking calls to running nine voice AI agents. He explains what changed and what didn't.