Nov 8, 2023 · Report it as a phone fault using the phone fault repair number 0800 800 151. Do not mention the broadband fault, as that will result in it going into the wrong queue, and will delay the repair.

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Jan 3, 2025 · 12,044 Views Message 4 of 5 Re: reporting landline fault for someone else @adrian123 Did 0800 800 151 prompt you for the number you wanted to report, as this would be helpful for …

Sep 6, 2022 · My elderly neighbour (in her late nineties) and her bedridden sister lost their phone connection this morning and asked me to have a look. As they have no other means of …

Sep 9, 2023 · Re: Repair for vulnerable elderly Is 151 not still the number for faults? Used to be open 24/7 - 365 Days a Year. Wasn’t perfect but it worked and the Helpdesk Agents were trained to …

Jan 19, 2025 · Re: Elderly Mother's phone not working. Trying to report it to BT is hopeless. No person to speak to If you have a working phone box nearby, then calling 0800 800 151, should prompt you …

May 4, 2024 · Re: cannot get through to elderly relative on landline All I can suggest is to ring the 0800 800 151 number, do not select any options, and you may get an answer from a real person.

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Jun 18, 2021 · I'm sorry you've been given incorrect info, the 0800 800 151 number is for reporting landline issues. If you have a broadband fault it's 0800 800 150 that you'd need to call.

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