Use AI quality management - GoTo Connect Support
Our AI Quality Management feature is a fully automated call scoring tool that evaluates every inbound queue call for all agents and queues against curated customer service-focused …
Fix call quality issues - GoTo Connect Support
Fix call quality issues If you are having trouble with delayed or choppy audio, static, one-way audio, or echo's, use these steps to perform initial troubleshooting before contacting Customer …
Fix poor, choppy or robotic audio quality - GoTo Meeting Support
If you are still experiencing poor audio quality, visit the GoTo Meeting Community forums for troubleshooting or select Contact Support for further help.
Webcam and video conferencing FAQs - GoTo Webinar Support
What should I do if I'm experiencing poor video quality? Make sure you have adequate lighting in your room. If you have low bandwidth, you should make sure you have nothing else running …
Use the watchlist tool - GoTo Connect Support
Monitor specific users by tracking their recent overall call quality (MOS score) and enabling notifications when thresholds are reached.
Use the standalone GoTo Network Test - GoTo Connect Support
Mar 21, 2025 · Use the standalone version of GoTo Network Test to check your network performance with our GoTo products or gather the system code and passphrase. The system …
System requirements - GoTo Webinar Support
Learn about the system requirements needed to successfully join and participate in sessions, depending on your role.
What's New in GoTo Connect? - GoTo Connect Support
Oct 30, 2025 · AI Quality Management Custom Questions: With custom questions in GoTo’s AI-powered Quality Management, you now have the tools to confidently preview and validate …
Best Practices for Custom Questions in AI Quality Management
GoTo Support is here for all your GoTo products. Download, install, test, read popular topics, user guides, and find resources that will help you use your product.
Resolve poor, choppy, or robotic audio quality - GoTo Support
How do I fix poor, choppy or robotic audio quality? There are several things that could cause poor audio quality. See what can be done based on how you connected to the session.