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Getting started with Freshservice Setup your support channels, end-user portal, Freshthemes, and more.

Managing Agents in Freshservice Freshservice System Requirements View all 13 Support Guide: Introduction to Self Service Portal Branding your service desk with your name and theme Logging in …

Mar 7, 2022 · <yourcompanyname>.freshservice.com. You have access to your service desk’s knowledge base and announcements even before you login. You’ll also be able to raise a ticket …

Jun 26, 2025 · Get started Freshservice is a user-friendly IT help desk application packed with AI-powered features. Set up Freshservice to reach your employees with powerful ticketing and asset …

Jul 21, 2023 · For Freshworks org accounts, you can configure multiple authentication modes, including SSO and Freshworks credentials, which is beneficial for managing users from various domains. …

Nov 27, 2025 · Changes are inevitable in an organization. It’s critical to plan changes effectively to reduce their impact on the organization. Freshservice provides a change management module that …

Aug 26, 2025 · Set up surveys on Freshservice to trigger surveys for key metrics such as service quality, employee satisfaction, ticket resolution, and more.

Jul 10, 2024 · With project management in Freshservice tightly coupled with service delivery, you would need to create projects from incoming tickets, problems, or changes to directly associate them with …

Feb 20, 2025 · Refer to our quick guide on working with incident and service requests in Freshservice.