May 17, 2024 · Our IT Service Management online training courses from LinkedIn Learning (formerly Lynda.com) provide you with the skills you need, from the fundamentals to advanced …

May 31, 2023 · Explore the responsibilities of a typical entry-level IT help desk technician, with tips from Robert on where the role can lead and how to scout out and obtain an official …

Nov 9, 2025 · Travels regularly to Goodwill Keystone Area sites to complete both site audits for compliance requirements and training events for Goodwill Keystone Area employees.

In this course, you'll learn what a help desk is and the hierarchy of help desk agents and managers. You'll learn how to triage an incident and escalate a problem to the appropriate team.

Learn what skills, education, and certifications you need to become a help desk technician, and how to find and apply for jobs in technical support.

Aug 29, 2025 · Our IT Help Desk online training courses from LinkedIn Learning (formerly Lynda.com) provide you with the skills you need, from the fundamentals to advanced tips.

Mar 22, 2017 · Learn tools, techniques, and strategies you can implement to elevate the quality of customer service you provide in your IT service desk role.

As an IT Technology Specialist, I have a diverse background in providing technical assistance and support across desktop, laptop, and mobile platforms.

Supervises, plans, organizes, coordinates, and evaluates all computer related training programs. Facilitates workshops, conferences, and other training sessions.

Jul 31, 2017 · Learn to manage an IT service desk. Get industry-proven methodologies and tools to manage staffing, processes, and quality control.