Basic Call Handling Tips | Customer Service (With Sample Call Flow)
18:20
YouTubeRea Ninja
Basic Call Handling Tips | Customer Service (With Sample Call Flow)
Even though you have the best English-speaking skills, you won't survive the call center industry if you don't know basic call handling. In this video, I talk about the tips and techniques that I believe will help you as you start taking calls. Even though it's basically for customer service, you can still apply most of these tips to other ...
580.9K viewsJul 4, 2018
Shorts
Mastering Call Control Techniques - call center agent training tips #professionaldevelopment
0:24
183 views
Mastering Call Control Techniques - call center agent training tips
TrainingCourseMaterial
Customer Service Training Videos
0:46
Customer Service Training Videos
Yes To Tech
Customer Service Skills
6 Essential Skills for Customer Service
1:55
6 Essential Skills for Customer Service
YouTubeSkills World
69.2K viewsAug 23, 2021
8 Customer Serivce Skills Every Employee Should Know
2:44
8 Customer Serivce Skills Every Employee Should Know
YouTubeA Better Answer
168.4K viewsJan 16, 2020
7 Customer Service Skills Every Employee Should Have | How to Give Great Customer Service
5:07
7 Customer Service Skills Every Employee Should Have | How to Give Great Customer Service
YouTubeMoment
5.2K viewsSep 23, 2021
Top videos
7 Step Call Flow Strategy for Contact Centers
7:52
7 Step Call Flow Strategy for Contact Centers
YouTubeMyra Golden
6.3K viewsJun 7, 2024
Effective Customer Communication Techniques in Call Centers
1:53
Effective Customer Communication Techniques in Call Centers
TikTokthecallcenterseries
3.8M views11 months ago
Effective Customer Service Scenarios for Call Center Training | BPO Industry
8:44
Effective Customer Service Scenarios for Call Center Training | BPO Industry
YouTubeSingle Step English
11.1K viewsSep 12, 2023
Customer Service Fails
1080 Hilarious Customer Service Fails!
3:09
1080 Hilarious Customer Service Fails!
YouTubeWhat Now?
4 viewsJul 14, 2024
Shocking Customer Service Fails That Will Leave You Speechless! 😮🛒
0:59
Shocking Customer Service Fails That Will Leave You Speechless! 😮🛒
YouTubeSavage Over Average
571 views6 months ago
Hilarious Customer Service Fails You Can't Miss! 😂🍔
2:44
Hilarious Customer Service Fails You Can't Miss! 😂🍔
YouTubeLAUGH SUPER LOUD8
17 views7 months ago
7 Step Call Flow Strategy for Contact Centers
7:52
7 Step Call Flow Strategy for Contact Centers
6.3K viewsJun 7, 2024
YouTubeMyra Golden
Effective Customer Communication Techniques in Call Centers
1:53
Effective Customer Communication Techniques in Call Centers
3.8M views11 months ago
TikTokthecallcenterseries
Effective Customer Service Scenarios for Call Center Training | BPO Industry
8:44
Effective Customer Service Scenarios for Call Center Training …
11.1K viewsSep 12, 2023
YouTubeSingle Step English
How to Empathize in Call Center Customer Service | Scripts, Mock Calls
20:10
How to Empathize in Call Center Customer Service | Scripts, Mock …
190.4K viewsApr 3, 2023
YouTubeKwestyon
Mastering Customer Service: Role Play Training for Call Center Agents | Handling Rude Customers
6:04
Mastering Customer Service: Role Play Training for Call Center Agen…
178.5K viewsJan 3, 2024
YouTubeSingle Step English
10 Call Center Acknowledgment, Empathy, and Reassurance Statements
3:05
10 Call Center Acknowledgment, Empathy, and Reassurance State…
308K viewsNov 21, 2018
YouTubeRea Ninja
Customer Service Training - How To Answer Incoming Calls
10:04
Customer Service Training - How To Answer Incoming Calls
24.5K viewsNov 24, 2020
YouTubeTom Jackobs | Sales & Speaker Coach
8:17
36 English Phrases For Professional Customer Service (FREE PDF Gui…
559.4K viewsJul 12, 2022
YouTubeDerek Callan - English for Professionals
21:42
Bad vs Great Customer Service | Scenarios with Explanation
204K viewsJun 1, 2022
YouTubeKwestyon
22:11
B2 English Call Center Training • Communicating Proactive Steps t…
Sep 8, 2024
YouTubeCall Center Academy
8:16
English for Call Centers 🙋🏻‍♀️ | Role Play Practice
961.9K viewsMar 16, 2021
YouTubeSingle Step English
14:22
How to Improve Active Listening for Call Center Agents
431.7K viewsSep 9, 2021
YouTubeKwestyon
19:40
100 EMPATHY STATEMENTS FOR CALL CENTERS AND CUSTOMER …
168.8K viewsDec 7, 2021
YouTubeCall Center Academy
5:32
7 Tips for Effective Communication | Online Call Center Agent Soft Skill…
108.3K viewsJul 8, 2020
YouTubeBenchmarkPortal
8:07
Improving Customer Service Skills: Call Center Training Mock Call for …
16.5K viewsMar 2, 2023
YouTubeSingle Step English
6:17
CALL CENTER TRAINING: PROPER USE OF TONE OF VOICE & VOLUME
123.5K viewsJul 23, 2020
YouTubeIn Session w/ BT: Conversations Beyond the C…
10:16
English for Call Centers | Training for Customer Service Agents: Han…
18.8K viewsJan 26, 2023
YouTubeSingle Step English
10:48
English for Call Centers 🙋🏻‍♀️ | Role Play Practice | Phone Company
300.7K viewsOct 31, 2022
YouTubeSingle Step English
4:27
5 Tips for Expressing Empathy Over the Phone | Online Call Center Ag…
157.3K viewsJul 21, 2020
YouTubeBenchmarkPortal
12:31
Every Call Center Agent Should Master These Voices
93K viewsJul 17, 2023
YouTubeKwestyon
6:24
Call Center English Conversation: Mock Call 📞 for Health Insurance
33.1K viewsFeb 14, 2024
YouTubeSingle Step English
8:38
6 Tips For Improving Your Customer Service Skills | Indeed Career Tips
320.7K viewsDec 27, 2022
YouTubeIndeed
1:05
Hilarious Customer Service Comedy | Unforgettable Call Center Job
4.1M viewsJan 6, 2024
TikTokthecallcenterseries
5:49
8 Steps to Improving Active Listening | Online Call Center Age…
130K viewsOct 8, 2020
YouTubeBenchmarkPortal
5:42
Handling Angry Callers | Online Call Center Agent Soft Skills Part 3
56K viewsAug 26, 2020
YouTubeBenchmarkPortal
6:54
How to Succeed in a Call Center Job | Tips and Strategies | Single Step …
10.6K viewsJun 18, 2023
YouTubeSingle Step English
9:17
6 Customer Service Activities to Use in Employee Training for Free
2K views11 months ago
YouTubeSymonds Research
2:10
Customer Service Training 101 - World Class Proactive Customer S…
2.3K views10 months ago
YouTubeServiceSkills Customer Service Training
2:57
5 Best Practices for Call Center Agent Training
12.3K viewsJan 10, 2022
YouTubeEye on Tech
See more videos
Static thumbnail place holder

Short videos

1:53
Effective Customer Communication Technique…
3.8M views11 months ago
TikTokthecallcenterseries
0:24
Mastering Call Control Techniques - call center ag…
183 views8 months ago
YouTubeTrainingCourseMaterial
0:46
Customer Service Training Videos
Sep 3, 2023
YouTubeYes To Tech
0:43
3 essential call center KPIs for customer excellence
431 views11 months ago
YouTubePeopleware
0:32
Call center training for BEGINNERS.
189.3K viewsFeb 23, 2023
YouTubeNesting ACC
1:25
80/20 in Contact Centers: How to Calculate and Meet …
96 views3 weeks ago
YouTubeTodocalls
1:05
Hilarious Customer Service Comedy | Unforgettable Cal…
4.1M viewsJan 6, 2024
TikTokthecallcenterseries
1:00
Contact Center vs Call Center
2.9K viewsApr 13, 2022
YouTubeNextiva
0:44
►Cursos Online Call Center Training #b2english#callce…
984 views11 months ago
YouTubeCall Center Academy
0:54
Is Talkdesk the SECRET to AMAZING Customer Servic…
26 views3 months ago
YouTubeRTG Call Center Solutions
1:04
Hilarious Customer Service Skit - Flames, Frustration, a…
10.5M viewsFeb 20, 2024
TikTokthecallcenterseries
0:08
Call Center Interview Questions and Answers | C…
217.1K views1 year ago
YouTubeKnowledge Topper
3:35
kwestyon on TikTok
299K views11 months ago
TikTokkwestyon
1:41
Reality of a call center job!
2.3M viewsJun 29, 2017
YouTubeEunice Sanchez
1:04
The Call Center Series on TikTok
293.3K viewsFeb 19, 2024
TikTokthecallcenterseries
1:15
Enhancing Customer Experience with Pre-Custo…
430.3K viewsOct 31, 2023
TikToktonnyanimations
0:43
Transform Your Contact Center with Kore AI's Revol…
56 viewsJul 28, 2024
YouTubeTBW Advisors LLC
0:30
Unlock the Future of Customer Service with a Fr…
42 views3 weeks ago
YouTubeContact Center Zone
0:28
The Best Call Center Software for Salesforce: Cu…
377 views1 month ago
YouTubeAeroCom Inc
0:17
CS vs. Regular voice: The Hilarious World of Custom…
3.6M viewsJan 5, 2024
TikTokfarbsy
Static thumbnail place holder